Due Process: A Question of Human Rights

presentation by Paul Melcher, Community Living Upper Ottawa Valley

Liability Issues for Service Providers

presentation by Robert B. Hayhoe, Miller Thomson

 A Proactive Approach to Ensuring that People are Exercising Their Rights and Personal Freedoms

Presentation by Bill Allerton, Accreditation Ontario

Quality Measures 2005^® - Tradition and Innovations.

Introduction of Quality Measures 2005^® by Dr. James Gardner, Ph.D., President and CEO, CQL

Sessions by Kevin Edwards, Quality Consultant with The Council on Quality and Leadership.

Basic Assurances^SM

Shared Values

Responsive Services^SM

Community Life^SM

Sessions by Bill Allerton, CEO CQL Canada

Personal Outcome Measures - Quality Measures 2005^®

Journey to Excellence