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CQL Canada Publications

Shared Values - $39

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Shared Values identifies the values that shape the way we define, measure and elicit  feedback about quality of life and quality of services.

includes Self-Assessment CD

Manual excerpt outlining manual organization and use

Table of Contents

Preface

Introduction

Shared Values

Shared Values Factors

    Shared Values around People

         1. Dignity and Worth

         2. Legal and Human Rights

         3. Self-Determination and Choice

    Shared Values in the Community

        4. Community Settings

        5. Social Capital

    Shared Values of the Organization

       6. Community Partnerships

       7. Shared Leadership

       8. Continuous Learning

       9. Open communication

     10. Continuous Improvement

The Quality Measures 2005^®