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Basic Assurances^®

Basic Assurances^® are essential, fundamental and non-negotiable requirements for all service and support providers. Basic Assurances^® are demonstrations of successful operations in the areas of health, safety and human security. These assurances are not statements of intent; rather, they are the essential, fundamental and non-negotiable requirements for all service and support providers, whether public or private, large or small.

The Basic Assurances^® require more than compliance with licensing and certification standards. Basic Assurances^® looks at the provision of safeguards from the person’s perspective. While the Basic Assurances^® contain requirements for certain systems and policies and procedures, the effectiveness of the system or the policy is determined in practice, person by person. Basic Assurances^® form the bedrock of social stability. We look for these Basic Assurances^® in our everyday lives – whether we’re at the airport, in our homes, at the hospital, or at the restaurant or nightclub. We can’t all fly first class, but we still expect a safe and healthy flight in coach class.

Overview of

CQL Canada's

Quality Process

Answers to Some

Frequently

 Asked Questions

Shared Values

 Basic Assurances^®

 Personal Outcome Measures^®

 Responsive Services^®

 Community Life^®

BASIC ASSURANCES^® FACTORS

Factor One - Rights Protection and Promotion

Factor Two - Dignity and Respect

Factor Three - Natural Support Networks

Factor Four - Protection from Abuse, Neglect, Mistreatment and Exploitation

Factor Five - Best Possible Health

Factor Six - Safe Environments

Factor Seven - Staff Resources and Supports

Factor Eight - Positive Services and Supports

Factor Nine - Continuity and Personal Security

Factor Ten - Basic Assurances^® System

PUBLICATIONS

You can learn more from the Basic Assurances^® manual  which includes a Self-Assessment CD.

Download Basic Assurances^® brochure.

TRAINING

CQL Canada offers a three-day Guided Self-Assessment Workshop for Basic Assurances^® and Shared Values.

This three-day workshop is designed to support organizations to prepare for successful quality enhancement and planning activities by:

• Assessing the organization's adherence to CQL Canada's Quality Measures^® - Basic Assurances^® and Shared Values,

• Involving staff in the exploration and information gathering process for greater awareness of the organization's quality system; and to,

• Support the organization in the development of a Quality Enhancement Plan that designates responsibility and accountability for performance improvement.

Basic Assurances^® Certification

The objective of the Basic Assurances^® Certification is - Assess organizational accountability in the areas of health, safety, human security and legal rights.

The on-site Basic Assurances^® Certification process includes:

• Personal Outcome Measures^® interviews

• Site visits to locations where supports are provided

•  Focus groups with direct support staff and with people supported

• Targeted interviews with organizational leaders, family members, community representatives and people supported who may be involved in incidents, complaints or restrictions

• Document review of incident management systems, meeting minutes, and policies and procedures

• Synthesis of information

• Assessment of how Basic Assurances^® are practiced within your organization

• Recommendations and commendations