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Responsive Services^®

Responsive Services^® integrates the different quality indicators of Shared Values, Basic Assurances^®, Personal Outcome Measures^® and Community Life^®. These indicators direct the quality inquiry beyond questions of internal compliance and process conformity. Responsive Services^® redefine the relationships among people, community and organizations.

Responsive organizations perform the bridging function of connecting people with their communities. Responsive organizations are committed to building social capital and integrating personal outcomes with Community Life^®, innovative management practices and Basic Assurances^®. These organizations see connectedness among Shared Values, Basic Assurances^®, Personal Outcome Measures^® and Community Life^®.

Overview of

CQL Canada's

Quality Process

Answers to Some

Frequently

 Asked Questions

Shared Values

 Basic Assurances^®

 Personal Outcome Measures^®

 Responsive Services^®

 Community Life^®

RESPONSIVE SERVICES^® FACTORS

The Responsive Services^® indicators are organized under four factors:

Factor 1 - Person Focus

Factor 2 - Community Focus

Factor 3 - Strategic Focus

Factor 4 - Accountability Focus

These factors present a collection of best and promising practices from organizations stressing personal outcomes within the context of community.

PUBLICATIONS

You can learn more from the Responsive Services^® manual which includes a Self-Assessment CD.