What Do They Consist Of?

Quality Measures 2005^® contains sections on:

• Shared Values

• Basic Assurances^®

• Responsive Services^®

• Personal Outcome Measures^®

• Community Life^®

Shared Values

Values drive organizational behaviors, and shared values shape organizational culture. We believe the Values are what cause organizations to move. We put the Values section first.

Basic Assurances^®

Basic Assurances^® are essential, fundamental, non-negotiable requirements. With Basic Assurances^® , there can be no separation between intentions and reality. If the organization cannot provide Basic Assurances^®  it ought not be in business. This is an absolute, minimum, uniform requirement. There is no sliding scale when it comes to Basic Assurances^®.

Responsive Services^®

In Responsive Services^®, we look at what the organization has done to take its Values, put them together with the Basic Assurances^® and with the personal approach to deliver a quality service. Every organization's approach to Responsive Services^® may be a little bit different. This creates the flexibility for organizations to be creative in how they put things together. In the end, we want to know exactly what differences the services and supports made.

Personal Outcome Measures^®

The Personal Outcomes have been refined through a factor analysis. After doing over 5,500 interviews with individuals, we will drop four outcome measures, reducing the total number of outcomes from 25 to 21. We have also changed the current seven categories of outcomes to three groupings: My Self, My Dreams and My World.

Community Life^®

Community Life^®  refers to the set of local factors (conditions) that influence quality of life for all citizens.

These factors are

•     Housing

•     Employment

•     Education

•     Health Care

•     Transportation

•     Social Capital

The Community Life^®  section of the Quality Measures 2005^® : 

• identifies the importance of these factors in promoting quality of life for all community members;

• suggests organizational roles and responsibilities for collecting and analyzing data and information on these local factors;

• establishes organizational roles and responsibilities for influencing these local factors (conditions); and

• defines organizations as bridging connections between people and their communities.